Shipping Policy

Last Updated: November 2025

1. Shipping Destinations

As a cross-border independent online store, we currently ship to multiple countries and regions worldwide, including:

  • North America (United States, Canada)

  • Major European countries (UK, Germany, France, Italy, Spain, etc.)

  • Asian regions (Japan, South Korea, Singapore, Australia, New Zealand, etc.)

  • Other supported countries and regions

The complete list of shipping countries will be displayed at checkout. Some remote or restricted areas may not be serviceable.

2. Order Processing Time

  • Standard Orders: Orders are processed and prepared for shipment within 1-3 business days after payment confirmation

  • Customized Products: Personalized products require 7-14 business days for production and quality inspection

  • Peak Seasons: During holidays or major promotions, processing time may extend to 3-5 business days

3. International Shipping Methods & Timeframes

We offer various international shipping options:

Economy Shipping:

  • Delivery time: 15-30 business days

  • Features: Cost-effective, suitable for non-urgent orders

  • Includes basic tracking service

Standard Shipping:

  • Delivery time: 10-20 business days

  • Features: Good value, provides complete tracking

  • Recommended choice

Expedited Shipping:

  • Delivery time: 5-10 business days

  • Features: Faster delivery, priority handling

  • Suitable for urgent orders

Express Shipping:

  • Delivery time: 3-7 business days

  • Features: Fastest delivery, full tracking

  • Premium service option

Note: Above timeframes are estimated shipping times and do not include order processing time and customs clearance

4. Shipping Cost Calculation

Shipping costs are calculated based on:

  • Destination country

  • Package weight and dimensions

  • Selected shipping method

  • Product value and insurance costs

Exact shipping costs will be automatically calculated and displayed at checkout.

5. Customs Duties & Import Taxes

Important Notice:

  • Recipients are responsible for all import duties, taxes, and related fees

  • Specific amounts are determined by the customs policies of destination countries

  • We recommend understanding your country's import tax policies before ordering

  • We cannot estimate or collect relevant taxes and fees on your behalf

To facilitate customs clearance, we will accurately declare product contents and values on packages.

6. Customs Clearance

  • All international shipments require customs inspection

  • Clearance time varies by country, typically taking 3-10 business days

  • Time may extend if customs inspection occurs

  • Recipients may need to provide customs documents or information

7. Order Tracking

After shipment, you will receive an email containing:

  • International tracking number

  • Carrier information and official website link

  • Estimated delivery time range

  • Customs clearance precautions

8. Shipping Restrictions & Requirements

  • Address Requirements: Must provide accurate English address and contact number

  • Signature Requirement: Someone should be available to sign for delivery

  • Prohibited Items: Compliance with each country's prohibited items regulations

  • Special Requirements: Some countries have specific import requirements

9. Shipping Insurance

  • All orders automatically include basic shipping insurance

  • Additional insurance recommended for high-value orders

  • Insurance covers damage or loss during transit

10. Handling Shipping Issues

Package Delays:

  • International shipping may be affected by weather, flights, customs, etc.

  • Contact us for inquiry if not received 30 days beyond estimated time

Package Damage:

  • Check outer packaging upon receipt

  • Take photos and contact us immediately if damage is found

  • Note damage conditions on delivery receipt

Package Loss:

  • Package loss may occur in rare cases

  • We will assist with carrier claims

  • Processing according to insurance terms

11. Returns & Exchanges

Cross-border Return Policy:

  • 30-day return policy supported

  • Customers bear return shipping costs

  • Products must be intact and resalable

  • Refunds processed within 7 business days after receiving returns

12. Shipping Carriers

We partner with multiple internationally renowned logistics companies:

  • DHL

  • FedEx

  • UPS

  • EMS

  • Other regional quality logistics providers

13. Contact Information

For any shipping-related questions, please contact us through:

  • Customer Service Email: 2617772@qq.com

  • Response Time: Within 24 hours (business days)

  • Online Customer Service: Website customer service system (business hours)