Return & Refund Policy

Last Updated: November 2025

1. Return Period

We offer a 30-day return guarantee, calculated from the date you receive the product. If you are not satisfied with your purchase, you can apply for a return within 30 days.

2. Return Conditions

Products eligible for return must meet the following conditions:

Products have not been used, damaged, or washed
Original product tags and packaging are intact and undamaged
All accessories and free gifts are complete
Original proof of purchase is provided

The following products are not eligible for return:

Personalized/customized products
Opened hygiene-related products
Clearance/sale items (clearly marked as "final sale")
Gift cards and digital products

3. Return Process

Step 1: Submit Return Request

Log into your account
Go to "Order History" page
Select the product(s) you wish to return and state the reason
Or contact customer service directly at: 2617772@qq.com

Step 2: Wait for Review

We will review your application within 24-48 hours
Once approved, you will receive a return authorization number and detailed instructions

Step 3: Ship Back Products

Use original packaging or suitable packaging materials
Include the return authorization number inside the package
Recommended to use trackable shipping method
Keep shipping receipt until refund is completed

4. Refund Processing

Refund Timeframe:

We will process refund within 5-7 business days after receiving returned products and confirming they meet return conditions
Refund will be issued to your original payment method
Bank or payment platform processing may require additional 3-10 business days

Refund Amount:

Full refund of product amount
Original shipping fee is non-refundable (unless return is due to product quality issues)
Return shipping cost is borne by customer (unless return is due to our error)

5. Exchange Policy

If you wish to exchange products:

Please follow the return process first
Specify "exchange needed" in your return application
After receiving the returned products, we will reship the exchange
Additional shipping costs for exchanges are borne by customer

6. Product Quality Issues

If products have quality issues:

Please contact us within 7 days of receiving products
Provide relevant photos or video evidence
After confirmation, we will cover return shipping costs
You may choose refund or exchange

7. International Return Special Instructions

For cross-border orders:

Return address may vary depending on warehouse location
Please be sure to use the specific return address we provide
Cross-border returns may incur customs duties; please declare as "returned goods"
Recommended to purchase shipping insurance for return packages